EVER WISH YOU HAD MORE RESOURCE AT YOUR FINGERTIPS?
Small businesses are lean on manpower but big on work. The result? Just the kind of challenge that Admin Army loves to get its teeth into.
Our squad of Virtual Admin Assistants are equipped with exactly the skills that your business needs. Now you can grow your support team whenever you need it – and shrink it back to size when you don’t.
From marketing and social media to managing communication with your customers through newsletters, emails, letters, and other touchpoints. If you need to get something done (and you want to avoid a battle) give Admin Army a call.
Wondering whether we’re up for the job? If you’ve got a challenge that’s a bit different or you’d like to know more, why not give us a call? Admin Army is based in Hawke’s Bay but we work in the Cloud. That means that wherever your business operates, Admin Army will be right where you need us.
DATA ENTRY & ONLINE RESEARCH
CREATING DOCUMENTATION & TEMPLATES
PROOFREADING & TRANSCRIPTION
SOCIAL MEDIA SET UP, MAINTENANCE & SCHEDULING
WRITING, EDITING & FORMATTING REPORTS AND PRESENTATIONS
PROcess review, improvement & documentation
Are you spending too much time on admin and paperwork?
Download our what tasks to delegate worksheet today.
FREQUENTLY ASKED QUESTIONS
WHAT IS A VIRTUAL ASSISTANT?
Virtual Assistants go by many job titles – remote personal assistant, virtual PA, admin assistant, virtual office assistant, your personal saviour, the list goes on… However you wish to refer to us, a Virtual Assistant is an admin specialist, who will reduce your admin burden as a small business owner. Virtual Assistants operate as independent contractors, rather than employees and generally work off-site at their own premises.
WHAT DOES A VIRTUAL ASSISTANT DO?
The services a Virtual Assistant will provide may vary depending on their area of speciality – but many VA’s provide services including general admin, marketing, newsletters, copywriting, technical support, project management and everything in between.
When working with us, you can consider us your own remote personal assistants – our task lists are driven by what jobs are the most important to your business.
HOW WILL I COMMUNICATE WITH YOU?
Technology makes this easy! Admin Army works with our clients using a range of communication mediums depending on what is easiest for them – be it regular monthly catch up phone calls or video calls to prioritize work, or emails and shared project management software platforms.
HOW DO I WORK WITH ADMIN ARMY?
We provide one-off services for individual admin tasks that you need some help with, along with service packages and monthly retainer packages, which can be tailored to suit your unique business requirements.
For one-off tasks, we will scope the project and provide a time estimate and you will pay our standard hourly rate for the work. Our casual hourly rates begin at $65 ex GST per hour.
Our service and monthly retainer packages are great for small businesses – you know each month how much you are spending (which will help you manage your cash flow), and we are able to schedule your work across our team with ease. As we can schedule the teams time each month more easily on a retainer package and as a way of saying thank you to our clients for this, we give a small discount on what would be the hourly rate for that many hours.
WHAT LOCATIONS DO YOU SERVICE?
We have clients all over New Zealand – Hawkes Bay, Wellington, Taranaki, Kerikeri, Auckland, Tauranga, down in the South Island – you name it! As everything we do is cloud-based, location is not an issue. Our team are based all over the country too.
DO I HAVE TO SIGN UP FOR A CONTRACT OR MINIMUM HOURS?
Our minimum time charge is one-hour. Beyond this, there are no minimum time requirements. Where possible, we do try to encourage our clients to come on board on one of our retainer packages to enable us to make the most impact in your business. Our retainer packages go up in increments of 5 hours (e.g. 5-hour, 10-hour, 15-hour per month, etc.).
There are no long-term contracts to commit to, you can cancel Admin Army’s services at any time with 30 day’s written notice.
WHAT IF I NEED MORE TIME THAN MY PACKAGE OR DON'T USE ALL MY HOURS?
Our retainer packages are subject to a maximum work time allocation (e.g. five hours on the five-hour package). If you use more than your allocated hours; your current plan hourly rate will be charged for additional hours. But don’t worry, we will let you know if you’re getting close to using all of your hours.
If you don’t use all of your retainer package hours, they do not carry forward to the next month.
DO I NEED TO USE ANY PARTICULAR SOFTWARE OR TECHNOLOGY?
Not at all. We have clients who use all types of software – Google Drive or Dropbox, Asana or Trello, GSuite or Microsoft Office – we pride ourselves on being adaptable and able to adjust to our client’s unique requirements.
The only requirement is that your software is cloud-based, as it is tricky for us to work with you remotely if it is not.
I am new to Social Media, do you write copy and design posts?
We can create social media content for Facebook, LinkedIn, Pinterest and Instagram. We can help you design a custom-made schedule to ensure you’re marketing to your target audience.
Can you help me with my email marketing?
Yes, we work with Mailchimp, but happy to use your subscribed platform to help you distribute quality content to your clients. We can develop and schedule your campaigns and also manage your automations, landings pages and contact databases.
I am an online retailer with multiple website updates required, can you help upload new content?
We can take the drudge-work off your hands by utilizing our admin team to upload and maintain your website. We can help with data entry, SEO and design; specialising in Shopify clients.
I regularly write copy, however, would like to have an occasional helping hand editing my documents, can you do this?
Our Admin team are happy to help any content and document development by proofreading and editing. We provide ad-hoc and one-off assistance, as well as monthly packages, tailoring our services to you.
If you have more questions, get in touch with our team.