Admin Army Limited (New Zealand) and Admin Army Australia Pty Ltd (Australia)
Effective: [INSERT DATE]
Version: AA-PRIV-2026.1
This Privacy Policy explains what personal information Admin Army collects, how we use and protect it, and the choices and rights you have. It applies to this website and to the services provided by Admin Army Limited in New Zealand and Admin Army Australia Pty Ltd (ABN 79 677 069 055) in Australia (together, “Admin Army”, “we”, “us”, “our”).
In this policy, “you” and “your” mean any person who visits this website, enquires about our services, or whose personal information we handle in the course of delivering services to a client.
1. The law we work under
In New Zealand, we handle personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles set out in that Act.
In Australia, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including obligations under the Notifiable Data Breaches scheme.
This policy does not limit or exclude any rights you have under those Acts.
2. Information we collect
We collect personal information that is necessary to operate our website, respond to enquiries, and deliver our services. Depending on how you interact with us, this may include:
- Your name and the name of your business
- Contact details, including email address, phone number, and postal or business address
- Information you provide when you enquire, complete a form, or engage us for services
- Where you engage us for payroll, bookkeeping, or finance services, the business and personal information required to deliver those services, which may include information about your employees, contractors, controllers, and directors
- Information required for anti-money laundering checks where we manage client funds, including identity verification information
- Technical information about your visit to this website, such as your IP address, device and browser type, and the pages you view
We collect information about employees, controllers, and other individuals from our business clients in order to deliver the services those clients have engaged us to perform. Where we do, the client is responsible for ensuring they have a proper basis to share that information with us.
3. How we collect information
We collect information directly from you when you contact us, complete a form on our website, or engage our services. We also collect information automatically through standard website analytics, and from our clients where we are delivering services on their behalf.
4. How we use your information
We use personal information to:
- Respond to your enquiries and communications, including complaints
- Provide and administer the services you or your business have engaged us to deliver
- Meet our own legal, regulatory, and professional obligations, including tax, payroll, and anti-money laundering requirements
- Verify identity where required for anti-money laundering compliance
- Improve our website and services
- Send you information about our services where you have asked to receive it, or where you are an existing client and the information is relevant to the services we provide
We will only use your personal information for the purposes for which it was collected, or for a directly related purpose, unless you agree otherwise or the law allows or requires it.
5. Marketing communications
Where we send marketing communications, we do so only with your consent or where permitted by law. Every marketing email includes a clear way to unsubscribe. We do not sell your personal information, and we do not share it with third parties for their own marketing.
6. Who we share information with
We share personal information only where necessary to deliver our services or meet our obligations. This may include:
- Members of our team, including team members based in New Zealand, Fiji, India, and Australia, all of whom are bound by confidentiality obligations
- Service providers we engage to deliver services to our clients, including Streamline Business Group, which we engage as an independent provider of delivery capability
- Software platforms we use to deliver services, including payroll, accounting, and identity-verification systems
- Regulatory authorities, banks, and other third parties where required to deliver the services or meet a legal obligation
- Any other person you have authorised, or where disclosure is required or permitted by law
Where information is handled by team members or providers located outside New Zealand or Australia, we take reasonable steps to ensure it is protected by safeguards comparable to those required under the applicable Privacy Act.
7. Cross-border handling of information
Admin Army operates across New Zealand, Fiji, India, and Australia. Personal information may be accessed or processed by our team members in those locations as part of delivering our services. We apply consistent confidentiality, access-control, and security standards across all locations, regardless of where the work is performed.
8. How we protect your information
We operate under information-security practices aligned to ISO 27001 principles, including access controls, encryption, restricted data storage, and regular reviews. We apply these principles across our team and locations. We do not claim ISO 27001 certification.
We hold data in secure, cloud-based systems with restricted access. We do not store client personal information on local drives or individual computers as a matter of standard practice.
9. Cookies and website analytics
Our website uses cookies and similar technologies to understand how visitors use the site so we can improve it. This includes analytics provided by Google Analytics, which uses cookies to record website usage. These tools do not collect information that identifies you personally through our website.
Most browsers accept cookies automatically, but you can change your browser settings to decline them. Declining cookies may affect how some parts of the website function.
10. Data breaches
If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the relevant regulator as required under the Privacy Act 2020 in New Zealand or the Notifiable Data Breaches scheme in Australia.
11. Your rights
You have the right to ask us for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact us using the details below. We will respond within the timeframes required by the applicable Privacy Act.
12. Retention
We keep personal information only for as long as it is needed for the purposes set out in this policy, or for as long as we are required to keep it to meet legal, tax, or professional obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.
13. External links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any website you visit.
14. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, with the effective date shown at the top.
15. How to contact us
If you have any questions about this policy, or you would like to access or correct your personal information, contact us:
Email: hello@adminarmy.com
Post: Admin Army Limited, [VERIFY: PO Box 2362, Stortford Lodge, Hastings 4153, New Zealand]
16. Further resources
- Privacy Act 2020 (New Zealand)
- Office of the New Zealand Privacy Commissioner – privacy.org.nz
- Privacy Act 1988 (Australia)
- Office of the Australian Information Commissioner – oaic.gov.au