Network NZ
New co-directors inherited a community business and built clean financial operations from day one.
The situation.
Network NZ is an online business networking community connecting Kiwi businesses across the country. Coaching, resources, a member community, a content schedule, member renewals – the things that keep a membership organisation alive.
In early 2018, Mandy and Candice took ownership from founder Michelle Goulevitch, who needed to step back for health reasons. They were inheriting a community that mattered to its members and walking into ownership at the same time as running their own businesses.
The structural call they made was unusual for two people stepping into co-ownership: deal with the financial operations of the new business first, before they had a chance to drift. Most new owners try to do everything themselves for the first six months and call for help when something goes wrong. Mandy and Candice did the opposite.
What we changed.
The bookkeeping function moved across to Admin Army on day one of the new ownership era:
- Weekly Xero bank reconciliations across multiple payment types
- Monthly bookkeeping, including GST management
- Member renewal email reminders integrated into the financial workflow
The structural change was that the new co-directors did not have to learn the books of a business they had just inherited while also learning how to run it. The handover from Michelle's era did not carry hidden financial debt into the new one.
The outcome.
Two co-directors with their own businesses to run kept Network NZ moving without the financial side becoming a second job. The bookkeeping runs to a predictable schedule. The accounts are accurate at period close. Member-side commercial flows tie into the same system instead of being bolted on afterwards.
In Mandy’s words.
"Time is the biggest saving. Not having to worry about it frees up mental headspace. Tasks that need to be done just get done – we don't have to think about it, and it's done to the standard we would do it ourselves."
"When it's just us, with so many balls in the air, it can be easy for one to drop. Having the team there helping, drawing our attention to stuff we missed, helps us stay focused."
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